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Shipping & Delivery Policy

Thank you for choosing Kutiya Baba Purna Nand Ji. We are committed to delivering high-quality herbal products and wellness items safely and efficiently to our customers across India.

This Shipping & Delivery Policy explains how we process, pack, dispatch, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined in this policy.

Please read this Shipping & Delivery Policy together with our Terms & Conditions, Privacy Policy, and Refund Policy before placing your order.


Shipping & Delivery Options

We deliver herbal and wellness products through trusted courier partners to ensure safe and timely delivery. Shipping availability depends on your delivery location and the serviceability of your PIN code.

Standard Shipping

We currently offer standard shipping across most locations in India. Shipping charges, if applicable, will be clearly displayed during checkout before you complete your payment.

Packaging

All products are carefully packed to maintain cleanliness, product quality, and safe transportation. We take every reasonable precaution to ensure your order reaches you in excellent condition.


Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation. Orders received on Sundays or public holidays will be processed on the next working day.

  • Orders are processed only after payment verification.

  • Orders placed during festivals or promotional offers may require additional processing time.

  • If any product becomes unavailable after your order is placed, we will contact you with suitable alternatives or initiate a refund where applicable.

  • Shipping confirmation and tracking details will be shared through SMS, email, or WhatsApp whenever available.


Estimated Delivery Time

Estimated delivery times vary depending on your location and courier service availability.

  • Standard Shipping: Approximately 4–7 Business Days.

  • Remote or difficult-to-reach locations may require additional delivery time.

Delivery timelines are estimates only and may vary due to courier operations, weather conditions, local restrictions, public holidays, or circumstances beyond our control.


Delayed Orders

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control.

  • Unexpected increase in order volume.

  • Courier partner delays or operational issues.

  • Natural disasters, heavy rainfall, or severe weather conditions.

  • Government restrictions, strikes, or public holidays.

  • Incomplete or incorrect shipping address provided by the customer.

If your shipment is delayed, our customer support team will make reasonable efforts to keep you informed and assist you with tracking updates whenever available.


Shipping Restrictions

Currently, Kutiya Baba Purna Nand Ji delivers herbal and wellness products across most serviceable locations in India. Delivery availability depends on the coverage area of our courier partners.

  • Orders can only be delivered to valid and serviceable PIN codes.

  • Remote or rural locations may require additional delivery time.

  • International shipping may not be available unless specifically mentioned on our website.


Failed Delivery Attempts

Our courier partners generally make one or more delivery attempts depending on their delivery policy.

  • Please ensure someone is available to receive the order at the delivery address.

  • If the order is returned due to an incorrect address, unavailable recipient, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

  • Please verify your delivery details carefully before confirming your order.


Damaged or Lost Shipments

We take utmost care in packaging every order. However, if your shipment arrives damaged, incomplete, or appears to be lost during transit, please contact us immediately.

  • Report damaged packages within 48 hours of delivery.

  • Please share photographs of the outer package, shipping label, and damaged product for verification.

  • After verification, we will arrange a replacement, reshipment, or refund wherever applicable.


Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy. Customers are requested to review that policy before placing an order.

Refunds or replacements, where approved, will be processed in accordance with our Return & Refund Policy and applicable laws.


Customer Responsibilities

To ensure smooth delivery of your order, customers are requested to:

  • Provide accurate billing and shipping information.

  • Ensure the contact number provided is active and reachable.

  • Inspect the package at the time of delivery and report any visible damage immediately.

  • Track your shipment using the tracking information provided after dispatch.


Contact Us

If you have any questions regarding these Terms & Conditions, our products, or our services, please feel free to contact us using the information below:

  • Email: info@kutiyababapurnanandji.com

  • Phone: +91 99141-28581, 82888-12006

  • Website: https://kutiyababapurnanandji.com

  • Address: Kutiya Baba Purna Nand Ji, Bhagta Bhai Ka, Bathinda, Punjab – 151206

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy. Shri Charak Aushdhalaya reserves the right to update or modify this policy at any time without prior notice. Any revisions will become effective immediately upon publication on this page.